Frequently Asked Questions
How Do Platypure Filter Purifiers Work?
Platypure purifiers use advanced multi-stage filtration technology to remove impurities, chlorine, heavy metals, and unpleasant odours — delivering pure, great-tasting, mineral-balanced water straight from your tap and shower.
Is Installation Easy, Or Do I Need A Plumber?
Installation is quick and hassle-free — no plumber needed. Platypure purifiers are designed for simple, DIY setup that fits most standard taps and showers.
Where Are You Located?
Our head office is located on the Sunshine Coast, QLD.
How Much Does Shipping Cost?
Shipping is free on all orders to Australia.
Will The Flow Rate Of My Tap Be Affected?
Our purifiers are engineered to maintain strong water pressure while effectively filtering impurities, ensuring a smooth, consistent flow every time.
How Long Does Shipping Take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do You Ship Internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
How Is The Refund Policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is My Payment Information Secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How Do I Track My Order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.